Lännen parhaat Roadtrip: Las Vegas - San Francisco - Los Angeles

Las Vegas, Kuolemanlaakso, Sequoia-kansallispuisto, San Francisco, Big Sur, Solvang, Santa Barbara & Los Angeles.

Avoriaz

Tervetuloa ainutlaatuiseen lomakeskukseen, joka on suunniteltu erityisesti laskettelua varten. Avoriaz ja Chatel ovat osa Portes du Soleilin hiihtoaluetta, joka yhdistää 14 hiihtokeskusta ja 650 kilometriä latuja kahdessa maassa.

Meribel

Kolmen laakson sydämessä, Les Ménuiresin ja Courchevelin välissä, sijaitsee Méribelin moderni hiihtokeskus.

Como- ja Gardajärvi

Yhdistä samalla matkalla kaksi Italian kauneimmista järvistä!

Kalifornian roadtrip: Highway 1 klassikot

silta vesistön yli, jossa on lila kukkia etualalla

San Diego, Huntington Beach, Santa Barbara, San Luis Obisco, Big Sur, Monterey, San Francisco

Bad Gastein

Itävallan suosituimmassa hiihtokeskuksessa on yli 200 kilometriä latuja, joista pisin on 14 kilometriä!

Chamonix

Chamonix on ollut alpinistien keskus jo 200 vuoden ajan. Kaunis ympäristö ja Mont Blanc tekevät Chamonix'n laaksosta yhden maailman suosituimmista paikoista niille, jotka haluavat lomallaan nauttia äärimmäisestä luontokokemuksesta.

Saalbach

Itävallan Saalbachissa on yli 200 kilometriä laskettelurinteitä - uusia rinteitä löytyy joka päivä!

Barcelona ja Mallorca

Yhdistä kaksi päivää ostoksia Barcelonassa ja viikko kauniilla Mallorcalla.

Saarihyppely Egeanmerellä

Santorini, Ios, Naxos ja Mykonos tarjoavat palan kreikkalaista saarielämää.

Phuket ja Khao Lak

ilma näkymä trooppisesta saaresta, jossa on vene rannalla

Pulssia Phuketissa ja rauhallisuutta Khao Lakissa - ihana Thaimaa-yhdistelmä!

Canazei

Italialainen hiihtokeskus Canazei on osa Dolomiti Super Ski -aluetta, jossa on yli 400 hissiä.

Saaristohyppely Kykladien aarteiden keskellä

Saaristohyppely Kykladeilla: Santorini - Ios -Mykonos - Santorini

Madonna

Italian Madonna di Campiglio sijaitsee 1550 metrin korkeudessa, ja siellä on yli 50 hissiä ja 150 kilometriä rinteitä.

Unelmaloma Malediiveilla - paratiisi keskellä talvea

ilmakuva pienestä saaresta keskellä valtamerta

Matkusta Malediivien valkoisille rannoille ja turkoosiin veteen, jossa ylellisyys, snorklaus ja rentoutuminen trooppisissa ympäristöissä odottavat keskellä talven kylmyyttä.

Kanariansaaret: Kahden ilon päivä

5 yötä Gran Canarialla & 5 yötä Teneriffalla

St. Anton

St Anton on yksi Alppien klassisimmista hiihtokeskuksista, ja se on lumiturvallinen.

Val Thorens

Val Thorens sijaitsee Les Trois Valées -hiihtoalueella, joka on yksi maailman parhaista hiihtoalueista.

Bangkok, Phuket ja Khao Lak

Bangkok, Phuket ja Khao Lak tarjoavat Thaimaan kohokohdat.

Val Gardena

Val Gardena Italiassa on osa Superski Dolomiti -hiihtoaluetta, joka on maailman suurin hiihtoalue.

Livigno

Vieraanvarainen Livigno sijaitsee laaksossa, kauniisti lumisten alppihuippujen keskellä noin 1800 metrin korkeudessa ja korkeimmillaan noin 2800 metrin korkeudessa.

Gran Canaria ja Madeira

Yhdistä aurinkoinen Gran Canaria ja Madeira - ikuisen kevään saari.

Dubai ja Fujairah

Pilvenpiirtäjä Dubai ja klassinen Fujairah ovat jyrkässä ristiriidassa keskenään.

Kalifornian roadtrip: Los Angeles - San Diego - Palm Springs

2 yötä LA:ssa, 3 yötä San Diegossa, 3 yötä Palm Springsissä, 2 yötä LA:ssa

Normandia ja Pariisi

nainen kävelee kadulla olkikassi kädessään

4 yötä Port-En-Bessin-Huppainissa & 2 yötä Deauvillessa & 1 yö Pariisissa

Vietnamin helmet

Löydä kiehtova Vietnam! Tällä matkayhdistelmällä saat sekoituksen suurkaupunkia, luontoa ja rentoutumista.

Ateena, Meteora ja Halkidiki

Ateena - Meteora - Halkidiki - Thessaloniki

Alsace, Bourgogne ja Champagne

henkilö kaataa viiniä lasiin viinitarhassa

2 yötä Dijonissa & 2 yötä Colmarissa & 2 yötä Reimsissa

Loiren laakso

4 yötä Toursissa, mukaan lukien puolen päivän viinitila viininmaistelulla

Tutustu Toscanaan Fiat 500:lla

2 yötä Firenzessä, mukaan lukien päiväretki Fiat 500:lla.

Ateenan Riviera

Täältä löydät halvimmat lento- ja majoitusyhdistelmät kohteeseen Ateenan Riviera Kreikassa.

Suurkaupungin syke ja paratiisirannat

3 yötä Bangkokissa & 9 yötä Phuketissa

Dubrovnik ja Montenegro

2 yötä Dubrovnikissa & 5 yötä Kotorissa

Malaga

Tässä ovat halvimmat lento- ja majoitusyhdistelmät Etelä-Espanjassa sijaitsevaan Malagaan.

Rivieran auringon alla - yhdistä Nice & Antibes

Vietä 2 yötä Nizzassa & 5 yötä Antibesissa

Brac - Kauniit rannat ja kristallinkirkkaat vedet

Tässä ovat halvimmat hotelli- ja lentoyhdistelmät Kroatian Bracin saarelle.

Makarskan Riviera

Splitin ja Dubrovnikin välissä sijaitsevalla Makarskan Rivieralla on pieniä, viehättäviä kyliä, ja sitä reunustavat korkeat vuoret sekä Bracin ja Hvarin saaret.

Huippuvuoret

Lähde seikkailulle maailman pohjoisimpaan asuttuun saaristoon!

Matka Baskimaan halki

4 yötä Bilbaossa & 5 yötä San Sebastianissa

Bangkok

Bangkok on vastakohtien, perinteisten markkinoiden ja herkullisen katuruoan kaupunki.

Viinikierros Ranskassa

Tutustu kolmeen Ranskan parhaaseen viinialueeseen: Alsaceen, Burgundiin ja Champagneen.

Asu Toscanan maaseudulla

Fattoria degli Usignoli on majoituspaikka niille, jotka haluavat tutustua Toscanaan mutta myös olla aktiivisia lomansa aikana. Sijainnin ansiosta sinulla on vain tunnin ajomatka kauniiseen Firenzeen ja Chiantin alueelle!

Kulinaarinen matka Bolognaan

Syö Bolognan ravintoloissa ja opi tekemään pastaa alusta alkaen!

Färsaaret

Tervetuloa Färsaarille! Näillä Atlantin valtameren keskellä sijaitsevilla kauniilla, ruohon peittämillä saarilla on korkeita vuoria ja vesiputouksia kaikkialla! Lähemmäksi koskematonta paratiisia on vaikea päästä!

Tutustu Etelä-Italian viehätykseen

4 yötä Sorrentossa & 3 yötä Napolissa sis. veneen Capriin ja retken Pompeijiin.

Etelä-Korsika

Tervetuloa Korsikalle, saarelle, joka on ihana sekoitus Pohjois-Italiaa ja Ranskaa omalla tavallaan!

Georgialainen ruoka- ja viinimatka

Viinin kehto Georgia tarjoaa kulinaarisen kokemuksen, joka tuntuu tutulta, mutta on silti täysin vieras.

Islannin kohokohdat

Valassafari, islanninhevoset, geysirit, vesiputoukset ja kuumat lähteet samalla matkalla. Unohtumaton pitkä viikonloppu!

Istria

Istrian niemimaa Kroatiassa on yksi Välimeren pohjoisosan kauneimmista rannikkoalueista!

Ruokamatka Bilbaoon

4 yötä Bilbaossa sis. yksityinen Pintxos-valmistelutyöpaja ja lounas

Kolme italialaista suurkaupunkia

3 yötä Roomassa & 2 yötä Firenzessä & 2 yötä Venetsiassa.

Rooma

Rooma on ainutlaatuinen kaupunki, jossa on muinaisia nähtävyyksiä lähes joka nurkan takana!

Korfu - Joonianmeren helmi

Porto Timonin ranta on riittävä syy tulla tänne!

Island Hopping Kreikassa

Unelmaloma, joka jokaisen pitäisi kokea! Kreikan saarten välillä matkustaminen laivalla on taianomaista!

Bali ja Gili

Tämä kiertomatka Balilla ja Gilillä alkaa Ubudista, menee etelään Jimbaran/Uluwatuun, nopea venematka itään Gili-saarille ja päättyy Seminyak/Cangguun.

Lontoo ja Oxford

Yhdistä shoppailu Lontoossa ja yksi Englannin kauneimmista kaupungeista, Oxford.

Korčula

Koe Kroatian parhaat puolet - viikko rauhaa Kroatian saaristossa!

Maukas Napoli

4 yötä Napolissa, mukaan lukien opastettu makukierros ja kokkaustunti

Tutustu Sloveniaan

Huolimatta pienestä koostaan, Slovenia tarjoaa kaiken mitä haluat lomalta!

Yövy Espanjan siisteimmässä viinitilahotellissa!

Frank Gehryn suunnittelemassa designhotelli Marques de Riscalissa on sekä hyvää viiniä että Michelin-tähdellä palkittu ravintola!

Tutustu Mallorcaan ja Menorcaan samalla matkalla

ihmisiä ja puita täynnä oleva ranta aurinkoisena päivänä

5 yötä Mallorcalla & 5 yötä Menorcalla

Wien

Täältä löydät halvimmat ja parhaat lento- ja majoitusyhdistelmät Wieniin.

Viiniseikkailu Italian kauniissa maisemissa

Venetsia - Valpolicellan viinialue - Chianti-alue - Bologna

Lissabon

Kauniita nähtävyyksiä, upeita paikkoja, viehättäviä kaupunginosia, ostosmahdollisuuksia ja paikallisia herkkuja. Lissabon on aurinkoisen Portugalin pääkaupunki ja vierailun arvoinen!

Ardèche & Arles: Aktiiviloma nähtävyyksineen

7 yötä Ardèchessa & 4 yötä Arlesissa

Saarihyppely Kroatiassa - Splitistä Dubrovnikiin

Brac - Hvar - Korcula - Mljet - Dubrovnik

Hiekkarantojen ja ympärivuotisen auringonpaisteen ansiosta ei ole ihme, että Kos on houkutellut matkailijoita jo vuosisatojen ajan!

Krakova ja Varsova

Yhdistä klassinen Krakova metropoli Varsovaan - kaksi toistensa vastakohtaa, jotka molemmat ovat kauniita omalla tavallaan.

Wien ja Wachau-laakso

Yhdistä Itävallan pääkaupunki kauniiseen Wachau-viinialueeseen

Olemme jännittävällä matkalla, jonka tavoitteena on tehdä matkustamisesta helpompaa ja miellyttävämpää kuin koskaan - ja toivomme, että liityt seuraamme.

Me Sembossa haluamme tehdä matkastasi erityisen. Ymmärrämme, että matkojen suunnittelu ja varaaminen voi olla hankalaa ja aikaa vievää, ja siksi olemme ottaneet tehtäväksi yksinkertaistaa koko prosessia puolestasi.

Sembon avulla voit tutkia, suunnitella ja varata koko matkasi yksinkertaisesti, sujuvasti ja joustavasti. Olemme ylpeitä siitä, että olemme ainoa digitaalinen matkatoimisto, jonka avulla voit varata kaikki matkasi osat - majoituksesta aktiviteetteihin ja kuljetuksiin - yhdellä haulla. Näin voit vertailla hintoja reaaliajassa.

Miksi sinun pitäisi valita Sembo? Ymmärrämme, että aikasi on arvokasta ja että matkasi on ainutlaatuinen juuri sinulle. Emme tarjoa pelkkää varauspalvelua, vaan kokonaisen kokemuksen, joka on räätälöity juuri sinun tarpeisiisi ja toiveisiisi sopivaksi.

Ja mikä parasta? Olemme tukenasi matkan jokaisessa vaiheessa. Hintatakuu ja matkatakuu antavat sinulle mielenrauhaa, kun teet varauksen meiltä, ja tukitiimimme on valmiina auttamaan sinua kaikissa kysymyksissä tai huolenaiheissa.

Sembon taustalla on pitkä historia innovaatioita ja intohimoa matkustamista kohtaan. Vuodesta 1987 lähtien olemme haastaneet alaa tarjoamalla edullisia matkapaketteja jännittäviin kohteisiin ympäri maailmaa. Nyt otamme seuraavan askeleen kehityksessämme rakentamalla täysin ainutlaatuisen digitaalisen matkatoimiston, joka tekee maailmankokemuksesta entistäkin helpompaa.

Joten tervetuloa uuteen Semboon. Olemme täällä auttaaksemme sinua toteuttamaan matkaunelmasi, ja olemme valmiita viemään sinut matkalle, jota et koskaan unohda.

Sembo on osa Stena Line Travel Groupia, joka on osa Stena Spherea. Stenasfären on konserni, johon kuuluvat Stena AB, Stena Metall AB ja Stena Sessan AB. Konsernilla on yli 22 000 työntekijää ja sen liikevaihto on yli 90 miljardia Ruotsin kruunua ja tulos yli 6,2 miljardia kruunua (2022).

Hei! Olen Amelia, matka-asiantuntijasi täällä Sembossa. Kirjoita matkasuunnitelmasi alle saadaksesi inspiraatiota tai apua seuraavan matkasi suunnittelussa.

Esimerkiksi: ”Meitä on kolme ihmistä, jotka haluavat lähteä 12 päivän roadtripille Italiaan tänä kesänä”.

 +44 20 8016 0993

Sembo is part of Stena Line Travel Group AB and is based in Helsingborg. Sembo provides accommodation while Stena Line Scandinavia AB or ForSea Sverige HH AB and Direct Ferries are responsible for the ferry trip. Sembo also arranges other transportation services such as airline tickets, rental cars, trains and transfers. Payment of both transportation and accommodation is made to Sembo (Stena Line Travel Group AB).

Sembo is aimed at private travelers and we ask you to read these travel conditions carefully before booking your trip as you accept Sembo's travel conditions when booking travel services via the website. Unless otherwise agreed, you as a customer choose products and services, or a combination of these, from the range available on the website.

You are responsible for providing us with correct contact information so that we can contact you for important information. We will inform you of any changes by email. In cases where you have provided incorrect contact details, we are not responsible for not providing you with important information. You are the person in whose name the booking is made. You are also responsible for paying for the booking. It is also your responsibility to ensure that you can receive our communications. We will not be held liable if you do not receive a message from us due to circumstances reasonably beyond our control: you have entered an incorrect email address, your email settings do not allow receipt of our mail, or your email settings treat our email as spam.



Responsibilities and obligations for the execution of the trip

When you book a trip through the website, you agree that Sembo acts as an intermediary between you and the service providers. Under no circumstances can Sembo be held responsible for travel services booked through other providers. Nor does Sembo accept responsibility for any inaccuracies in the information displayed on the website that has been provided by the respective service provider. When Sembo arranges services for a supplier, the supplier is responsible for the performance of the service and the supplier's travel and transportation conditions apply. Sembo as an intermediary party is not responsible for, for example, timetable changes, canceled flights/ferries, lost luggage, bankruptcies or anything else related to the actual completion of the trip. Any claims in connection with the lack of completion of the trip must therefore be addressed directly to the supplier.



Sembo reserves the right for technical problems and price errors that are beyond our control. Sembo reserves the right to contact the customer, via e-mail within 48 hours during our regular opening hours on weekdays, in case of technical problems and price errors on e.g. airline tickets, luggage and seating.

If there is an obvious error when booking your trip, Sembo will either offer you the opportunity to pay the correct price and thus keep the booking or Sembo will cancel your trip without penalty.

Sembo has no obligation to provide travel services at an incorrect (lower) price even if you have received a booking confirmation, if the error should have been reasonably obvious to you.


The booking can be paid with these payment options:

- Trustly, bank transfer
- Card payment with Visa, MasterCard
- We reserve the right to refuse card payment in case of suspected card fraud. If fraud is suspected, we may require identification at the time of payment.




Paid directly at the time of booking and the payment is then binding.




"Economy" is paid at the time of booking.




A deposit of 10% of the amount or at least £50, as well as cancellation insurance is paid within 2 hours of ordering. For departures within 25 days, the full amount must be paid at the time of booking.




Deposit of 10% of the amount or at least £50, and cancellation insurance is paid within 2 hours of ordering. For departures within 45 days, the full amount must be paid at the time of booking.

For bookings at a special rate, also referred to as 'No Refund', the booking is payable immediately and is non-refundable in case of change or cancellation. If the final payment is not received by the due date, we have the right to consider the booking as canceled. We also refer to our terms and conditions regarding cancellation, including the statutory costs, in these Terms and Conditions.



Once you have booked your trip, a booking confirmation will be sent to your email. This is when the brokerage agreement between you as a customer and Sembo comes into force. If you do not receive a booking confirmation within one hour of completing your booking and none of our customer service representatives have contacted you by email or phone to inform you of any problems, please contact us by phone for confirmation.

As soon as your electronic tickets have been issued, you will receive a confirmation email with a ticket number. It is at that point that a binding contract between you as a customer and the relevant carriers has been concluded.

Flight prices and seat availability information are entered directly by the airline in question. If the airline has changes that are beyond our control (e.g. changes in price, seat availability or other) and that occur after the booking confirmation has been sent but before the contract with the airline has become binding (as stated above), the contract will not take effect and we, Sembo, will make a refund to the same payment option used at the time of booking. We may contact you and give you the opportunity to accept the changed price during regular business hours, but no later than 48 hours after we have been informed of the price change.

For flight bookings where the outward and return journey consists of two separate one-way tickets, these are treated as two independent one-way tickets. The booking process and your booking page will indicate whether the journey consists of two separate, independent one-way tickets. Should there be a schedule change, delay or cancellation on one of the journeys, we will not allow you to change or cancel the other journey, as the airline considers these to be completely separate journeys.

An airline ticket must be used in the order in which it is issued, which means that if you have purchased a return ticket, you must check in on the outward journey in order to use the return journey. If you miss any part of the journey, the airline will automatically cancel the return journey and no refund can be made.

We do not offer tickets to minors traveling without an accompanying adult. Children under 18 must be booked by an adult and travel in the company of an adult. Some countries and airlines refuse entry to children under the age of 18 if they are not accompanied by a guardian. Please note that some airlines require children under 18 to show a birth certificate when traveling.

For air tickets booked with low-cost carriers e.g. Ryanair, Easyjet. The booking confirmation will be sent directly from the airlines to your email address and contains the booking number needed for online check-in. In the unlikely event that you do not receive a confirmation from the airline within 72 hours, you must contact us immediately.

Please note that as a rule, check-in should be done on the airline's website to avoid extra charges at the airport. If you have only booked a flight, please contact the airline directly for assistance.




The right of withdrawal does not apply to transportation or related services such as accommodation under the Distance Contracts Act. Sembo also has no 24-hour rule to apply. Once payment has been made, air tickets are non-refundable.




Please note that some airlines charge a fee for check-in at the airport. For further information, please refer to the individual airlines' websites.




Any local airport taxes/fees must be paid at the airport in local currency and are subject to change at short notice. The fee is determined by the aviation authorities of the respective country. We have no influence on the tax and do not refund the costs.




A service package is a service that we offer to our customers. The traveler orders the service package at the same time as the flight ticket. The service package can also be purchased at any time before departure and also during the journey.



The service package includes the following:


- Finding the best possible options for schedule changes (as directed by the airlines) at no extra cost.

- No additional fees for handling refund requests for canceled flights by the airlines.

- Book special luggage such as golf equipment, etc. - Order special dietary requirements when meals are included (usually not included on domestic flights and flights within Europe).

- Finding the best options and fees when you want to rebook your ticket (airline fees apply)

- Deposit your frequent flyer card with the airline

- Help with changing your name (where airlines allow this, airline fees apply)

- Help with booking baggage and seating where possible (airline fees apply).

Any charges from the airlines will be added. The fee for the Service Package is non-refundable in case of cancellation of the trip or if the airline cannot confirm the requests. If your departure is within 3 days, please contact us by email or phone with your requests. Please note that requests made later than 72 hours before departure cannot be confirmed. Travelers with severe food allergies must contact the airlines directly with the relevant information.

For air tickets booked with low-cost airlines e.g. Ryanair, Easyjet etc. all requests for changes and possible additions must be made directly to the respective airline. If you have not booked the Service Package, we refer you to the airline's website where limited assistance is available. Additional charges from Sembo and third party providers may apply.




A rebookable flight ticket must be purchased and paid for at the time of booking and cannot be added later.

The service is Sembos' own product and this may mean that the ticket is not rebookable with the airlines. The rebooking must therefore be made by our flight department.

In case of rebooking, our flight department must be contacted by e-mail. The rebooking must be made during our regular opening hours, but no later than 48 hours before the original departure. When rebooking, the journey must be completed within one year from the original booking date.

The service allows the rebooking of the flight subject to availability. If the change results in an upgrade to more expensive tickets, the passenger is responsible for this cost. The rebooking can only be done with the same airline as originally booked.



Sembo offers rebooking regardless of airline rules.


- Free rebooking of dates within the same price level and route with the chosen airline. At higher price levels, the difference between the original price and the new price will be added.
- The product does not allow name changes or corrections.
- The flights are used in the order in which they were originally booked, no change of destination is allowed.
- It is not allowed to rebook the ticket for a so-called "stop over".
- The service can be used once, after which it is exhausted.
- After starting the outbound journey, the service is exhausted.
- If the trip is canceled, there is no refund of what has been paid for the Rebookable Flight Ticket service.
- If the change means that the traveler is no longer entitled to a special or promotional price, the difference will be added to the new ticket.
- Sembo is not responsible for information regarding visas, passports, etc. if the trip is extended - The traveler is responsible for any additional services, such as baggage and seat reservations, signed with Sembo or the airline directly.
- If the traveler fails to travel on any route, the rebooking product is exhausted.
- All communication regarding changes is done via email, the traveler is responsible for confirming the matter.
- Sembo does not make any changes to the original booking without the customer's written consent, with the exception of airline changes.




With some airlines, Sembo can offer seat reservation on the plane for a fee. In cases where this is possible, it is indicated in the booking process and the cost may vary depending on the seat selected.

Please note that we can never guarantee your desired seat, as the airline has the right to change seats booked in advance in cases where it is deemed necessary, e.g. when changing aircraft type. There is no obligation to notify either us or you as a traveler.

You can always contact our customer support afterwards if you missed to pre-book a seat on the flight in the booking flow and our agents will provide you with a price proposal if the airline's rules allow for pre-booking a seat.The fee for seat reservation on board is non-refundable, even if your desired seat has not been provided by the airline.




You can view the baggage rules for your trip on the website when searching for flights under "baggage and ticketing rules", and you will also have the option to add baggage in the booking flow if the airline's rules allow it. Please note that baggage is never refundable according to airline rules. Sometimes the airline may not allow us to pre-book checked baggage on your booking, for example if your booking includes a codeshare flight. If it is not possible for us to pre-book baggage on your booking, a refund will be made to you of the amount you paid at the time of booking and refer you to the airline's website or to contact the airline directly to pre-book baggage. Baggage can also be added at the airport during check-in.

You can always contact our customer support afterwards if you missed adding baggage in the booking flow and our agents will provide you with a quote if the airline's rules allow for pre-booking baggage. Extra/special baggage information (dimensions and weight) must be communicated to us at the time of booking as the request must be sent to the airline and will only be confirmed if space is available. The airline often charges a fee for extra baggage and payment is made at check-in.

Please note that it is always necessary to add and pay for baggage again when rebooking a flight, as it is not possible, according to the airlines' rules, to transfer already paid baggage to a new ticket.

You as a customer are responsible for checking the rules that apply to baggage with the respective airline you are traveling with.

We are not responsible for lost or damaged baggage. A loss/damage report must be made by you directly at the airport on a PIR (Property Irregularity Report).




To protect you in case of unexpected events, we recommend that you subscribe to our cancellation policy. Cancellation cover can only be taken out at the time of booking and cannot be removed or refunded after the contract has been concluded.

A traveler who has taken out cancellation insurance can, upon presentation of a valid medical certificate, cancel the trip with a deductible of 5% until the trip has started.

Cancellation cover applies in the event of acute illness, accident or death affecting the traveler himself, the traveler's spouse/cohabitant, children, parents, siblings or person with whom the traveler has jointly booked the trip, before departure but after the agreement has become binding. Cancellation cover does not apply in the event of illness that was known at the time of booking or in the event of complications in connection with pregnancy, after the 30th week of pregnancy. Medical certificates must be issued on a special form that can be 

 and must be received by Sembo no later than 14 days after the cancellation date. Medical certificates received later will not be processed. The cost of the cancellation cover and excess will not be refunded in the event of cancellation.




Passport, visa and/or health requirements are subject to change and you must therefore contact the relevant authority (embassy, consulate, etc.) well in advance of your departure. It is your responsibility to have a valid passport and (if applicable) a visa. It is important to remember to take into account all transit points on the journey where a visa is also required. It often takes some time to obtain a visa, so we advise you to apply for it well in advance. Sembo takes no responsibility for customers who do not have the right documents or for costs caused by deficiencies in the traveler's documents.

Each destination has its own requirements for entry documents, vaccinations etc. which may also vary depending on the nationality of the passenger. It is your responsibility to obtain this information. Any incidents arising from non-compliance with such official rules shall not be considered our responsibility. We therefore encourage you to always check which different documents are required at the chosen destination or in the transit countries and the time taken for the relevant actions.




In case of a stopover, transfer and accommodation costs may be incurred. We are not responsible for these costs, nor for any costs you may incur due to changes in flight times. We do not reimburse these costs.




Airline tickets are personal. It is extremely important to always double-check that you have entered the correct name before clicking on book and pay, as names in an airline ticket cannot usually be changed. It is the customer's responsibility that the names match the traveler's passport.Please note that fictitious names for infants are not accepted.In cases where we can make name changes, the airline's fee/ticket and our administration fee from £60/ticket will be added.

In order for us to investigate the possibility, you must have a Service Package. A change request must be made no later than 24 hours before departure during our opening hours on weekdays.
For early departure change requests, we recommend that you contact the airline in question directly.




Rebooking can only be done if the airline's conditions on your ticket allow it. It is the airlines that set these conditions and nothing we can influence. If changes are allowed, the airline's costs and our administration fee from £50 will be added.

If you wish to rebook your trip, this must be done no later than 24 hours before departure, during our opening hours on weekdays. For requests for early departure rebooking, we recommend that you contact the airline in question directly.

If you booked additional baggage and rebook your flight ticket, new baggage must be booked and paid for as baggage cannot be transferred to the new flight ticket issued upon rebooking. Please note that it is not possible to add more people to an existing flight reservation.If you have purchased a Rebookable Flight Ticket, the terms and conditions for that product must be followed.




We cannot be held responsible for rebookings, schedule changes or flight/ferry cancellations. You are responsible for checking any timetable changes before departure. We do not accept responsibility for cancellations due to environmental disasters, war, strikes or other unforeseeable events. Any further claims by you must be made directly to the airline as we follow airline policies.

Any change or refund request will incur an administration fee per ticket.




If your flight is delayed or canceled due to an unforeseeable event, you have no right to compensation. This is a case of force majeure and airlines cannot be held liable. An unforeseeable event includes air traffic control strikes, extreme weather conditions or political unrest.




Refunds are processed in accordance with the service provider's terms and conditions. If you are entitled to a refund, your refund will be made to the same payment method used to pay for the booking.

All refunds are paid by the relevant service provider and we as an intermediary have no influence on the service provider's processing time.
As an intermediary, we will only process a refund if we have received a refund from the relevant service provider.
Any additional products such as service packages, cancellation protection, rebookable tickets, baggage, etc. are never refundable.




Paid for all services and requests.
£30 / booking




For any refunds you have requested, including requests for refunds of fares, taxes, fees and/or charges from the airline. The fee also applies to our administrative work in case of a cancellation by the airline. £50 / air ticket




When you wish to rebook/change e.g. change of flight departure, change of name.
£60 / airline ticket Please note that any changes and/or refunds are subject to the airline's terms and conditions and the airline's ticketing rules. Additional charges may be applied by the airlines.
If the requested rebooking results in a more expensive ticket, or if the change means that the passenger is no longer entitled to the promotional price, the customer will have to pay the difference in price.


The contract is binding on both parties once we have confirmed the booking in writing and you have paid the deposit or the full amount. (However, we reserve the right to make technical and apparent pricing errors.) If we do not receive payment by the due date indicated on your booking confirmation, the booking will be considered cancelled.Bookings are confirmed by email.You are responsible for checking that the confirmation corresponds to what is booked.

We reserve the right to refer you to an equivalent or better accommodation option if circumstances beyond our control force us to do so. You must be informed of the new option as soon as possible. You have the right to terminate the contract if changes make the trip significantly worse and must inform us within a reasonable time. We will refund the amount you paid for the accommodation as soon as possible. If changes result in a deterioration, you are entitled to a discount on the price.

If, after the contract becomes binding, there is an increase in costs for us, if the price increase is due to changes in transportation costs, taxes or charges, we have the right to increase the price of the trip by an amount equal to the increased cost. We reserve ourselves against changes in exchange rates and obvious printing/publishing errors.

We cannot be held responsible for the closure of roads, shops, restaurants, pools, elevators and the like that may occur after our information has been collected, nor for other events beyond our control.

Some hotel texts are imported by third party hotel banks. These texts are not quality controlled to the same extent as accommodation with the "Carefully selected" stamp. Sembo therefore reserves itself against obvious errors in these texts and cannot be held responsible for their content. Imported texts are continuously updated and may therefore differ over time.

We cannot guarantee that a holiday home is suitable for people with allergies and sensitivities. Nor can we guarantee that the accommodation is disabled-friendly.




Travel documents will be sent by email once full payment has been received by us. If the documents have not reached you at least 7 days before departure, we must be contacted immediately.




The traveler cannot invoke errors that have not been notified to Sembo within 72 hours of the discovery of the error. If the traveler leaves the booked accommodation without informing Sembo, the right of complaint is lost.




Some hotels/apartments require a "Resort Fee" or "Club Card". These supplements are mandatory and must be paid on site. The supplement provides access to various facilities such as sun beds, towels, beach service, gym, parking, shuttle bus and/or various activities. The resort fee is very common in the USA, Mexico and the Caribbean. Club cards are common in Europe, such as Italy. The fee may vary, based on the number of travelers or per room/apartment. As far as we have the information, it is displayed on our website. As the fees vary throughout the year (high/low season) and the content changes, we cannot take responsibility for what applies to the individual accommodation.



Cancellation of accommodation and additional products


When booking accommodation, cancellations must be made directly on "My page" on our website. A cancellation fee may apply. Cancellation will be confirmed by us by email.

If a booking includes several different products, the respective cancellation policy found on your booking confirmation on "My page" applies.

If the booking includes ferry and accommodation, the carrier reserves the right to charge for the ferry if the accommodation is canceled.
You can only get a refund if the booking is canceled in accordance with the applicable rules. Unused tickets that are not canceled are not entitled to a refund.

The cancellation conditions for the individual accommodation options can be found on our website under price and room description. We recommend that you read these conditions before making your reservation.



Changes for accommodations and add-on products, e.g. admission tickets.


We are happy to help with rebooking to the extent that the supplier allows it. Administrative fees for assistance with hotels, and additional products, e.g. admission tickets may be added.

